planet 33 AG

Active Incident

Updated a few seconds ago

Problem with PSTN connections in the SwitzerlandPartial Service Disruption

Incident Status

Partial Service Disruption

Components

PSTN-Termination

Locations

Switzerland


November 27, 2020 11:17 CET
November 27, 2020 10:17 UTC
[Investigating] We are currently experiencing issues with outgoing PSTN calls from our swiss customers. We are investigating with the affected carrier.

November 27, 2020 11:40 CET
November 27, 2020 10:40 UTC
[Investigating] We are currently experiencing issues with outgoing PSTN calls from our swiss customers. We are investigating with the affected carrier.

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Partial Service Disruption

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

History (Last 7 days)

Call Recording MaintenancePlanned Maintenance

Description

During this maintenance, it is possible that the following services are disrupted or not working as expected. POWERplay Web POWERplay PRO CLIENTcommand


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

November 28, 2020 00:00 - November 29, 2020 23:59 CET
November 27, 2020 23:00 - November 29, 2020 22:59 UTC


November 28, 2020 00:00 CET
November 27, 2020 23:00 UTC
[Update] Scheduled maintenance is starting.

November 29, 2020 23:59 CET
November 29, 2020 22:59 UTC
[Update] Scheduled maintenance is complete.
Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Description

Our partner Deutsche Telekom is conducting maintenance on the shared/hosted Skype for Business platform. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

November 28, 2020 20:00 - November 28, 2020 22:00 CET
November 28, 2020 19:00 - November 28, 2020 21:00 UTC


November 28, 2020 20:00 CET
November 28, 2020 19:00 UTC
[Update] Scheduled maintenance is starting.

November 28, 2020 22:00 CET
November 28, 2020 21:00 UTC
[Update] Scheduled maintenance is complete.
Problem with PSTN connections in the NetherlandsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

PSTN-Termination


Locations

Netherlands



November 23, 2020 13:04 CET
November 23, 2020 12:04 UTC
[Identified] We are currently experiencing issues with PSTN calls to and from our dutch customers. We are investigating with the affected carrier.

November 23, 2020 16:07 CET
November 23, 2020 15:07 UTC
[Monitoring] The carrier was able to solve the issue, we're monitoring the situation.

November 24, 2020 09:43 CET
November 24, 2020 08:43 UTC
[Identified] Unfortunately, the problem reappeared, we are analyzing it with the responsible carrier

November 24, 2020 11:01 CET
November 24, 2020 10:01 UTC
[Monitoring] We were able to solve the issue and monitoring the situation closely.

November 27, 2020 14:38 CET
November 27, 2020 13:38 UTC
[Resolved] The issue has been resolved
No outbound calls possible when using TPSService Disruption

Incident Status

Service Disruption


Components

PSTN-Termination


Locations

UK



November 27, 2020 13:35 CET
November 27, 2020 12:35 UTC
[Investigating] We are currently experiencing problems with extensions using TPS (enabled) to make outbound calls, please disable TPS feature until this is resolved.

November 27, 2020 14:31 CET
November 27, 2020 13:31 UTC
[Resolved] The issue has been resolved.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version 1.12.1.0 of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

November 26, 2020 22:00 - November 26, 2020 23:30 CET
November 26, 2020 21:00 - November 26, 2020 22:30 UTC


November 26, 2020 22:02 CET
November 26, 2020 21:02 UTC
[Update] deploying service portal 1.12.1.0

November 26, 2020 23:10 CET
November 26, 2020 22:10 UTC
[Update] successfully deployed service portal 1.12.1.0