planet 33 AG

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

History (Last 7 days)

Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

December 5, 2019 22:00 - December 5, 2019 23:00 CET
December 5, 2019 21:00 - December 5, 2019 22:00 UTC


December 5, 2019 22:00 CET
December 5, 2019 21:00 UTC
[Update] Start Maintenance

December 5, 2019 22:13 CET
December 5, 2019 21:13 UTC
[Update] Maintenance is finished
Login to Administration-Portal not possiblePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Administration


Locations

Munich, Nuremberg



December 5, 2019 09:32 CET
December 5, 2019 08:32 UTC
[Investigating] It is currently not possible to login to our administration portal. We are investigating the issue.

December 5, 2019 10:07 CET
December 5, 2019 09:07 UTC
[Resolved] The issue has been resolved, login to the administraton portal is now available again.
Login to Cloudya not possiblePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Devices


Locations

Munich, Nuremberg



December 5, 2019 09:30 CET
December 5, 2019 08:30 UTC
[Investigating] It is currently not possible to login to Cloudya. We are investigating the issue.

December 5, 2019 10:04 CET
December 5, 2019 09:04 UTC
[Resolved] The issue has been resolved, login to Cloudya is now available again.
Creating devices not possiblePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Administration


Locations

Munich, Nuremberg



December 4, 2019 09:02 CET
December 4, 2019 08:02 UTC
[Investigating] Some customers are reporting problems that it is not possible to create new devices. We are investigating the issue.

December 4, 2019 09:39 CET
December 4, 2019 08:39 UTC
[Resolved] The Issue was resolved.
Snom Redirector IssuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Devices


Locations

Munich, Nuremberg



December 2, 2019 08:45 CET
December 2, 2019 07:45 UTC
[Identified] We are currently facing a problem with the SNOM redirecting service. Customers should not reset or factory-reset any Snom device at the moment or add/delete Snom devices in the NFON admin portal.

December 2, 2019 09:31 CET
December 2, 2019 08:31 UTC
[Resolved] Snom Redirection Service is operational again.