planet 33 AG

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Schedule

May 28, 2022 18:00 - 23:59 CEST
May 28, 2022 16:00 - 21:59 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg

Description

Our partner Deutsche Telekom is conducting maintenance on the shared/hosted Skype for Business platform. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected.

History (Last 7 days)

Device platform maintenancePlanned Maintenance

Description

We will be releasing new versions of our device platform components (Provisioning, Redirection Service, Device Services, Device API). During the maintenance the components will not be available intermittently. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Devices


Locations

Munich, Nuremberg


Schedule

May 24, 2022 23:00 - May 25, 2022 00:30 CEST
May 24, 2022 21:00 - May 24, 2022 22:30 UTC


May 24, 2022 23:11 CEST
May 24, 2022 21:11 UTC
[Update] Scheduled maintenance is starting

May 25, 2022 00:49 CEST
May 24, 2022 22:49 UTC
[Update] Maintenance completed without problems
Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

May 24, 2022 22:36 - May 24, 2022 00:00 CEST
May 24, 2022 20:36 - May 23, 2022 22:00 UTC


May 24, 2022 22:37 CEST
May 24, 2022 20:37 UTC
[Update] Start maintenance

May 24, 2022 23:04 CEST
May 24, 2022 21:04 UTC
[Update] Finished
XMLPROXYMaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the XMLPROXY We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Administration


Locations

Munich, Nuremberg


Schedule

May 24, 2022 22:00 - May 24, 2022 23:00 CEST
May 24, 2022 20:00 - May 24, 2022 21:00 UTC


May 24, 2022 22:02 CEST
May 24, 2022 20:02 UTC
[Update] starting deployment of xmlproxy hotfix 1.15.6.1

May 24, 2022 22:26 CEST
May 24, 2022 20:26 UTC
[Update] successfully deployed xmlproxy hotfix 1.15.6.1
Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

May 24, 2022 22:00 - May 25, 2022 01:00 CEST
May 24, 2022 20:00 - May 24, 2022 23:00 UTC


May 24, 2022 22:04 CEST
May 24, 2022 20:04 UTC
[Update] Start maintenance

May 24, 2022 22:19 CEST
May 24, 2022 20:19 UTC
[Update] Maintenance finished
Issues with cloudya mobile app (android & ios)Service Disruption

Incident Status

Service Disruption


Components

Devices


Locations

Munich, Nuremberg



May 20, 2022 09:23 CEST
May 20, 2022 07:23 UTC
[Investigating] Currently some customers report issues with the cloudya mobile App. Receiving calls are not be possible We are investigating.

May 20, 2022 10:34 CEST
May 20, 2022 08:34 UTC
[Monitoring] Receiving calls are functional again. We're monitoring the situation.

May 20, 2022 15:25 CEST
May 20, 2022 13:25 UTC
[Resolved] We found no further problems after a closely monitoring. Therefore we close this issue.
PBX MaintenancePlanned Maintenance

Description

We are conducting routine maintenance work on some PBX systems and expect no downtime for customers however during maintenance window we cannot guarantee some service disruption during the window.


Components

Basic Telephony


Locations

Munich


Schedule

May 19, 2022 22:00 - May 19, 2022 23:59 CEST
May 19, 2022 20:00 - May 19, 2022 21:59 UTC


May 19, 2022 22:00 CEST
May 19, 2022 20:00 UTC
[Update] Scheduled maintenance is starting.

May 19, 2022 23:59 CEST
May 19, 2022 21:59 UTC
[Update] Scheduled maintenance is complete.
Registration issues Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Basic Telephony, Devices


Locations

Nuremberg



May 18, 2022 08:50 CEST
May 18, 2022 06:50 UTC
[Identified] Some customers are reporting problems with phone registrations. We're investigating.

May 18, 2022 09:21 CEST
May 18, 2022 07:21 UTC
[Monitoring] The registration issues were solved, We'll closely monitoring the systems.

May 18, 2022 09:37 CEST
May 18, 2022 07:37 UTC
[Resolved] We found no further problems after a closely monitoring. Therefore we close this issue.