planet 33 AG

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Device platform maintenancePlanned Maintenance

Schedule

January 30, 2020 22:00 - 23:30 CET
January 30, 2020 21:00 - 22:30 UTC

Components

Devices

Locations

Munich, Nuremberg

Description

We will be releasing new versions of our device platform components (Provisioning, Redirection Service, Device Services, Device API). During the maintenance the components will not be available intermittently. We do not expect any impact on our telephony platform.
Ncontactcenter (NCC): Information about maintenance workPlanned Maintenance

Schedule

February 8, 2020 22:00 - February 9, 2020 06:00 CET
February 8, 2020 21:00 - February 9, 2020 05:00 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg

Description

During the entire maintenance window the operation of the NCC system is stopped. If needed a Backup-Routing for the NCC Servicenumbers has to be activated for the timeframe by the customer. A client browser restart and new user log-in is required after the maintenance window. No immediate further customer interaction is required thereafter.

History (Last 7 days)

SOAP API MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the SOAP API.


Components

Administration


Locations

Munich, Nuremberg


Schedule

January 28, 2020 22:00 - January 28, 2020 23:45 CET
January 28, 2020 21:00 - January 28, 2020 22:45 UTC


January 28, 2020 22:01 CET
January 28, 2020 21:01 UTC
[Update] Starting SOAP API maintenance.

January 29, 2020 02:04 CET
January 29, 2020 01:04 UTC
[Update] Finished SOAP API maintenance successfully.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

January 28, 2020 22:00 - January 28, 2020 23:45 CET
January 28, 2020 21:00 - January 28, 2020 22:45 UTC


January 28, 2020 22:00 CET
January 28, 2020 21:00 UTC
[Update] Starting administration portal maintenance.

January 29, 2020 02:03 CET
January 29, 2020 01:03 UTC
[Update] Finished administration portal maintenance successfully.
Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya.


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

January 28, 2020 22:00 - January 28, 2020 23:00 CET
January 28, 2020 21:00 - January 28, 2020 22:00 UTC


January 28, 2020 22:00 CET
January 28, 2020 21:00 UTC
[Update] Start Maintenance

January 28, 2020 23:28 CET
January 28, 2020 22:28 UTC
[Update] Maintenance is finished
Problems with calls in queuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Secondary Telephony


Locations

Munich, Nuremberg



January 28, 2020 09:47 CET
January 28, 2020 08:47 UTC
[Investigating] Some customers are reporting problems with calls in queues. There seems to be an issue only with softphones (Cloudya, standard, premium) and only in queues. Hardphones are not affected. We are investigating the issue.

January 28, 2020 10:19 CET
January 28, 2020 09:19 UTC
[Resolved] The issue has been resolved.
Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

January 23, 2020 22:00 - January 23, 2020 23:00 CET
January 23, 2020 21:00 - January 23, 2020 22:00 UTC


January 23, 2020 22:00 CET
January 23, 2020 21:00 UTC
[Update] Start Maintenance

January 23, 2020 22:52 CET
January 23, 2020 21:52 UTC
[Update] Maintenance is finished