planet 33 AG

Active Incident

Updated a few seconds ago

Nmonitoring Queues Realtime Monitoring: Status not up to date / delayedDegraded Performance

Incident Status

Degraded Performance

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg


March 5, 2021 10:11 CET
March 5, 2021 09:11 UTC
[Investigating] Customers are reporting issues with nmonitoring queues. Realtime Monitoring is delayed or the login- and logout statuses are not updating visually at all, despite the login/logout function itself working correctly. We are investigating.

March 5, 2021 16:00 CET
March 5, 2021 15:00 UTC
[Identified] Our R&D is working on a fix to resolve the issue.
Central network problems within nfon-networkOperational

Incident Status

Operational

Components

Secondary Telephony, Administration, User self care, Third Party Integration / Value Add Services

Locations

Munich, Nuremberg


March 4, 2021 10:10 CET
March 4, 2021 09:10 UTC
[Monitoring] Due to internal network problems many services were responding very slow. Since 9.47am (CET) the services are recovering.

March 4, 2021 13:09 CET
March 4, 2021 12:09 UTC
[Monitoring] systems are stable again, we are currently monitoring the systems intensively to ensure proper working.

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Degraded Performance

Scheduled Maintenance

Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Schedule

March 13, 2021 18:00 - 23:59 CET
March 13, 2021 17:00 - 22:59 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg

Description

Our partner Deutsche Telekom is conducting maintenance on the shared/hosted Skype for Business platform. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected.

History (Last 7 days)

Sporadic issues with calls and / or no audio in nContactCenter Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg



March 4, 2021 13:31 CET
March 4, 2021 12:31 UTC
[Investigating] Currently we're facing sporadic issues with calls and/or audio on NCC-clients (MiniClient). We're investigating.

March 4, 2021 14:15 CET
March 4, 2021 13:15 UTC
[Monitoring] We were able to solve the issue with the supplier.

March 5, 2021 10:13 CET
March 5, 2021 09:13 UTC
[Resolved] The problems have been solved. We will continue to closely monitor the system for a while.
Serviceportal and Cloudya Apps: Login not possiblePartial Service Disruption

Incident Status

Partial Service Disruption


Components

User self care


Locations

Munich, Nuremberg



March 4, 2021 10:08 CET
March 4, 2021 09:08 UTC
[Investigating] Customers are reporting problems with logging into Cloudya and the Serviceportal. We are investigating.

March 4, 2021 10:36 CET
March 4, 2021 09:36 UTC
[Monitoring] The internal network problems that caused the outage were fixed. We are monitoring the systems closely.

March 5, 2021 09:57 CET
March 5, 2021 08:57 UTC
[Resolved] The problems have been solved.
SOAP API MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the SOAP API.


Components

Basic Telephony, Administration


Locations

Munich, Nuremberg


Schedule

March 4, 2021 22:00 - March 4, 2021 23:30 CET
March 4, 2021 21:00 - March 4, 2021 22:30 UTC


March 4, 2021 22:01 CET
March 4, 2021 21:01 UTC
[Update] Starting SOAP API maintenance.

March 4, 2021 22:29 CET
March 4, 2021 21:29 UTC
[Update] Finished SOAP API maintenance successfully.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the adminstration portal.


Components

Basic Telephony, Administration


Locations

Munich, Nuremberg


Schedule

March 4, 2021 22:00 - March 4, 2021 23:30 CET
March 4, 2021 21:00 - March 4, 2021 22:30 UTC


March 4, 2021 22:00 CET
March 4, 2021 21:00 UTC
[Update] Starting Administration Portal maintenance.

March 4, 2021 22:29 CET
March 4, 2021 21:29 UTC
[Update] Finished administration portal hotfix maintenance successfully.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new hotfix version of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

March 3, 2021 22:00 - March 3, 2021 23:30 CET
March 3, 2021 21:00 - March 3, 2021 22:30 UTC


March 3, 2021 22:08 CET
March 3, 2021 21:08 UTC
[Update] Starting deployment of hotfix 1.12.8.2

March 3, 2021 22:47 CET
March 3, 2021 21:47 UTC
[Update] hotfix 1.12.8.2 successfully deployed
SIP Recording SBC updatesPlanned Maintenance

Description

We do Firmware updates on our recording SBC tonight. During this update call drops may happen.


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

March 2, 2021 22:00 - March 2, 2021 23:59 CET
March 2, 2021 21:00 - March 2, 2021 22:59 UTC


March 2, 2021 22:00 CET
March 2, 2021 21:00 UTC
[Update] Scheduled maintenance is starting.

March 2, 2021 23:59 CET
March 2, 2021 22:59 UTC
[Update] Scheduled maintenance is complete.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new hotfix version of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

March 2, 2021 22:00 - March 2, 2021 23:30 CET
March 2, 2021 21:00 - March 2, 2021 22:30 UTC


March 2, 2021 22:19 CET
March 2, 2021 21:19 UTC
[Update] starting service portal hotfix deployment

March 2, 2021 22:47 CET
March 2, 2021 21:47 UTC
[Update] Deployment needs to be deferred.