planet 33 AG

All Systems Operational

Updated a day ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

History (Last 7 days)

Incident Status

Operational


Components

Secondary Telephony


Locations

Munich, Nuremberg




September 20, 2017 12:24PM CEST
[Investigating] Currently it is not possible to Register via FMC Client. We are currently working on that issue

September 20, 2017 1:12PM CEST
[Resolved] FMC Service is up and running again
Network maintenancePlanned Maintenance

Description

We will be performing intensive network maintenance in one of our datacenters. Starting at 11:00 PM customers may experience short periods of service loss in different parts of the infrastructure.


Components

Basic Telephony, Secondary Telephony, Administration, User self care, Devices, PSTN-Termination, Upstream/Peerings, Third Party Integration / Value Add Services


Locations

Munich


Schedule

September 19, 2017 10:00PM - September 20, 2017 4:00AM CEST



September 19, 2017 10:16PM CEST
[Update] starting network maintenance

September 20, 2017 8:58AM CEST
[Update] The maintenance has been finished successfully at around 03:00 GMT+2.
Network FailureDegraded Performance

Incident Status

Degraded Performance


Components

Basic Telephony, Secondary Telephony


Locations

Nuremberg, Munich




September 15, 2017 9:43AM CEST
[Identified] We had a switch error in one of our housing centers. Systems were switched to backup systems. During a short timeframe some customers have experienced inbound/outbound failures and potentially short "no service"-periods. Currently all major systems are coming back online and normal telephony operation should be possible. We are monitoring the situation and analyzing the root cause of the problem.

September 15, 2017 9:52AM CEST
[Monitoring] Monitoring shows that the network issue started at approximately 9:25 (CEST) o'clock. After switching to backup systems internal telephony was available around 9:30. External telephony is available since 9:36 o'clock. We apologize to all customers who were affected by this issue. We continue our investigation and monitoring of the system.

September 15, 2017 6:14PM CEST
[Resolved] We are hereby resolving the issue.

Incident Status

Operational


Components

Secondary Telephony


Locations

Nuremberg, Munich




September 14, 2017 4:41PM CEST
[Investigating] Currently it is not possible to Register via FMC Client. We are currently working on that issu.

September 14, 2017 9:24PM CEST
[Resolved] all registration issues are solved