planet 33 AG

Active Incident

Updated a few seconds ago

Italy: Some services currently not available for Italian customers via Telecom ItalyDegraded Performance

Incident Status

Degraded Performance

Components

Secondary Telephony

Locations

Munich, Nuremberg


May 25, 2020 15:21 CEST
May 25, 2020 13:21 UTC
[Monitoring] Some Clients and Partners are reporting problems regarding access to our services from Telecom Italia customers' Internet networks, On details: 1. Cloudya Mobile App doesn't connect when using Internet access from the Fixed / Mobile TIM network (Telecom Italia) 2. NFON Administration Portal (portal.nfon.com) unreachable from Internet access from the Fixed / Mobile TIM network If similar problems are found, please report it by opening a ticket at supportotecnico@nfon.com.

Basic Telephony




Operational

Secondary Telephony




Degraded Performance

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Cloudya MaintenancePlanned Maintenance

Schedule

May 26, 2020 22:00 - 23:00 CEST
May 26, 2020 20:00 - 21:00 UTC

Components

Secondary Telephony

Locations

Munich, Nuremberg

Description

A planned maintenance for Cloudya Web App
Cloudya MaintenancePlanned Maintenance

Schedule

May 28, 2020 22:00 - 23:00 CEST
May 28, 2020 20:00 - 21:00 UTC

Components

Secondary Telephony

Locations

Munich, Nuremberg

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/
Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Schedule

May 30, 2020 18:00 - 23:59 CEST
May 30, 2020 16:00 - 21:59 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg

Description

Our partner Deutsche Telekom is conducting maintenance on the shared/hosted Skype for Business platform. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected.
Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Schedule

June 6, 2020 18:00 - 23:59 CEST
June 6, 2020 16:00 - 21:59 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich

Description

Our partner Deutsche Telekom is conducting maintenance on the shared/hosted Skype for Business platform. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected.

History (Last 7 days)

Restrictions on call recordings in special call scenario (on hold)Degraded Performance

Incident Status

Degraded Performance


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg



May 15, 2020 17:14 CEST
May 15, 2020 15:14 UTC
[Investigating] We are currently investigating an issue with call recording scenarios after calls on hold.

May 25, 2020 11:34 CEST
May 25, 2020 09:34 UTC
[Resolved] Our Partner fixed the issue.
Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Description

Our partner Deutsche Telekom is conducting maintenance on the shared/hosted Skype for Business platform. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

May 23, 2020 18:00 - May 23, 2020 23:59 CEST
May 23, 2020 16:00 - May 23, 2020 21:59 UTC


May 23, 2020 18:00 CEST
May 23, 2020 16:00 UTC
[Update] Scheduled maintenance is starting.

May 23, 2020 23:59 CEST
May 23, 2020 21:59 UTC
[Update] Scheduled maintenance is complete.
Setting call forwarding via service portal not possiblePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Administration


Locations

Munich, Nuremberg



May 18, 2020 16:09 CEST
May 18, 2020 14:09 UTC
[Identified] Some customers encounter an error message when trying to change call forward settings via Service portal. As a workaround it's possible to change those settings via Cloudya or Ncontrol.

May 19, 2020 23:02 CEST
May 19, 2020 21:02 UTC
[Identified] fixed

May 19, 2020 23:03 CEST
May 19, 2020 21:03 UTC
[Resolved] fixed
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

May 19, 2020 22:00 - May 19, 2020 23:30 CEST
May 19, 2020 20:00 - May 19, 2020 21:30 UTC


May 19, 2020 22:01 CEST
May 19, 2020 20:01 UTC
[Update] start deploying service portal 1.10.2.0

May 19, 2020 23:01 CEST
May 19, 2020 21:01 UTC
[Update] successfully deployed.
Cloudya MaintenancePlanned Maintenance

Description

A planned maintenance for Cloudya Web App


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

May 19, 2020 22:00 - May 19, 2020 23:00 CEST
May 19, 2020 20:00 - May 19, 2020 21:00 UTC


May 19, 2020 22:00 CEST
May 19, 2020 20:00 UTC
[Update] Start Maintenance

May 19, 2020 22:16 CEST
May 19, 2020 20:16 UTC
[Update] Maintenance is finished